Quality Analyst (BPO)

Preferring Kolkata Candidates Only

BPO Call Audits

Experience above 3yrs

Key Responsibilities

Monitor and evaluate processes, products, or services to ensure quality standards are met

Conduct quality audits, inspections, and testing as required

Analyze BPO Call data to identify trends, defects, and areas for improvement

Document quality findings and prepare detailed reports

Ensure compliance with company policies, industry standards, and regulatory requirements

Collaborate with internal teams to resolve quality issues and implement corrective actions

Develop and update quality procedures, guidelines, and checklists

Provide feedback, coaching, and recommendations to improve performance

Participate in continuous improvement initiatives

Pay

₹25,000.00 - ₹40,000.00 per month

Benefits

Health insurance

Paid sick time

Provident Fund

Application Question(s)

Your Present Location ?

Are you available for 7am or 8am shifts ?

Education

Bachelor's (Required)

Experience

BPO Quality Analyst

3 years (Required)

Work Location

In person