Customer Relationship Executive (CRE)

We are looking for a proactive, customer-focused Customer Relationship Executive to manage rider relationships, address customer queries, improve customer satisfaction, and support the smooth functioning of our EV rental operations.

Key Responsibilities

Build and maintain strong relationships with riders and customers.

Handle customer queries, complaints, and service requests through phone calls, WhatsApp, and other communication channels.

Support rider onboarding, documentation, KYC, and agreement processes.

Explain rental plans, payment schedules, security deposits, and company policies to riders.

Follow up on rental payments, pending dues, renewals, and agreement compliance.

Coordinate with operations, service, and technical teams to resolve scooter-related issues.

Maintain customer records, complaint logs, and follow-up reports.

Proactively contact riders to improve customer retention and reduce cancellations.

Collect customer feedback and recommend improvements in service quality.

Ensure timely communication and a professional customer experience.

Eligibility Criteria

Graduate in any discipline; candidates with relevant experience will be preferred.

1–3 years of experience in customer relationship management, customer support, telecalling, or operations is desirable.

Excellent communication and interpersonal skills.

Comfortable using WhatsApp, email, Excel, and basic computer applications.

Ability to handle customer complaints calmly and professionally.

Fluency in Bengali, Hindi, and basic English is preferred.

Experience in EV mobility, vehicle rental, logistics, or delivery operations will be an advantage.

Key Skills

Customer Relationship Management (CRM)

Communication and Problem-Solving

Customer Retention and Follow-ups

Complaint Resolution

Coordination and Reporting

Time Management and Teamwork

Pay

₹12,000.00 - ₹18,000.00 per month

Work Location

In person