Salesforce Architect - IN

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Salesforce Architect

Our mission is simple

End Cyber Risk. We’re looking for A Salesforce Architect

to be part of making this happen.   

Primary Responsibilities and Duties

Work with Business Applications Leadership to identify needed system changes and partner on adoption and change management.

Manage new releases of Salesforce and efficiently roll out new features.

Demonstration of a disciplined change control process.

Lead the design of end-to-end Salesforce architectures across Sales, Service, Experience Cloud and integrated systems.

Knowledge and understanding of all integrations that exist within your tool set and how changes, enhancements and new functionality adds mesh with and possibly affect the AWN application ecosystem.

Translate complex business needs into scalable, secure, high performing technical solutions.

Define integration patterns, data models, and system interactions following Salesforce best practices.

Responsible for configuration, design, functionality, and end-user support of the Salesforce application platform.

Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes

Responsible for maintaining system security and integrity.

Create and manage necessary documentation regarding Salesforce tool management.

Troubleshoot all outages and produce root cause analysis reports as needed. This would include the ability to communicate with leaders and/or executive leadership as needed with updates during and after emergency outage windows.

Lead install of new Managed Packages, enhancements and tools within Salesforce environment and assist with release prep communication and documentation review.

Review and guide solution designs, configuration, and code for quality and performance.

Provide technical leadership and mentorship to developers, admins, and project teams.

Establish development standards, DevOps practices, and CI/CD pipelines.

Define and enforce Salesforce governance, security, and data management standards.

Oversee environment strategy, release management, and platform lifecycle processes.

Ensure alignment with enterprise architecture and IT standards.

Communicate complex technical concepts in ways that resonate with both technical and non‑technical audiences.

Stay current with Salesforce releases and emerging capabilities.

Recommend and drive enhancements that improve platform performance and business outcomes.

Identify risks, anticipate challenges, and develop mitigation strategies.

Key Skills

A strategic thinker with strong technical depth and business acumen.

Passionate about quality, scalability, and long-term maintainability.‑term maintainability.

Curious, innovative, and always seeking better ways to leverage Salesforce.

Strong problem-solving skills.

Ability to understand our organization’s business.

Ability to understand our Business Tool eco-system.

Ability to quickly acquire working knowledge of connected business tools is a plus

Solid understanding of how Salesforce connects to other internal applications, including owning the integration user set up and configuration.

Ability to manage individual work efforts as part of Jira Sprint/Release process.

Collaborative and consultative abilities to work with non-technical end users.

Computer literate and proficient in standard office applications Word, Excel and Outlook.

Minimum Qualifications

7+ years of hands-on experience with Salesforce architecture, development, and design.

In-depth knowledge of the standard capabilities of Salesforce.

Expertise with Apex, Lightning Web Components, Flows, APIs, and system integration patterns.

Strong knowledge of Salesforce security models, data modeling, and governor limits.

Experience designing solutions across Sales, Service, and/or Experience Cloud.

Aptitude for eliciting user requirements and developing both process and technical solutions

Experience developing and using Agentforce functionality.

Background with DevOps tools

Salesforce certifications such as Technical Architect, Application Architect, or System Architect.

Experience with enterprise architecture frameworks or modernization initiatives.

Prior work in Agile/Scrum environments.

Willingness to continue growing through experience and/or study and certification.

Detail oriented and self-starter with strong written and interpersonal skills

Collaborative and consultative abilities to work with non-technical end users

Ability to work independently, as well as part of a team

Proven knowledge of the Lead to Book Sales lifecycle within a SaaS company

Team player with a positive “can-do” attitude

Working knowledge of SOX compliance and tracking.

Minimum expectation of a bachelor’s degree OR equivalent education/experience.

Computer literate and proficient in standard office applications Word, Excel and Outlook

Environment and Physical Demands

Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.

Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.

If located in a company office, often requires the mobility to