Principal Support Specialist

About Us

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.

Job Description

Application Support Engineer

The Application Support Engineer will assist existing customers in all aspects of the implementation, use and functional operation of Logi Analytics’ products. The incumbent must have a working knowledge of a wide range of technologies and serve as a contributing member of the team in technology discussions and operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The range of technical skills that are required to support the interaction between the Logi platform and client environment includes

Client-side rendering experience (e.g., Angular, HTML, CSS, JavaScript)

Knowledge of modern database systems (SQL Server, Oracle, MySQL, PostgreSQL)

SQL query writing

Basic networking skills, to include operating systems and OS security interactions

General knowledge of RESTful API interaction/communication

IIS Web server setup and configuration

Familiarity with MVC5 / WebForms / EntityFramework

Proficient in C#, .Net Framework/ .Net Core required

Azure/AWS, Docker, Linux experience required

Kubernetes (Containerization) required

Ability to replicate issues from the customer

The Application Support Engineer will

Establish and maintain working relationships with internal teams, including product management, engineers, and support staff

Maintain current functional and technical knowledge of the Logi Analytics Report product

Manage and drive competing requests across simultaneous client engagements

Provide clear and constructive product feedback to product management based on customer requirements

Help to document best practices in developing and deploying Logi Analytics solutions

EDUCATION and/or EXPERIENCE

Excellent written, verbal, and presentation skills required

Bachelor's degree in Computer Science, or similar, or 5+ years of relevant work experience preferred

Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments and projects.

Strong analytical skills regarding technical and project management issues

Ability to troubleshoot issues to determine an appropriate path to resolution.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Learn more about our high-energy, high-performance global team: Work With Us

insightsoftware About Us

Hear From Our Team

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Originally posted on Himalayas