Customer Support Executive

◻ Handle inbound and outbound calls related to medical laboratory services. ◻ Explain available laboratory tests, services, and booking procedures to customers. ◻ Assist customers with appointment scheduling, test bookings, and general inquiries. ◻ Follow up with customers and convert leads into service bookings where applicable. ◻ Maintain accurate customer details, call records, and follow-up updates in the CRM. ◻ Coordinate with laboratory teams to address customer queries and service-relate…