Telecaller / Lead Conversion Executive / Patient Counsellor

Job Title

Lead Conversion Executive / Patient Counsellor

Location

Madhapur, Hyderabad

Employment

Full-time, Work from Office

Experience

2–4 years in telesales, inside sales, counselling, healthcare sales or a similar customer-facing role

Salary

₹25,000+ performance incentives

• COMPULSORY: Minimum 2 years of telesales/ inside sales experience.

ABOUT US

Jaya Physio Clinics is known as Hyderabad's best physiotherapy clinic. Our clinic is located in Madhapur, Hyderabad.

JOB REQUIREMENT

We are looking for a confident, articulate and persuasive Lead Conversion Executive to handle enquiries generated through Google Ads, Meta Ads, WhatsApp and other digital channels.

This is a SALES-ORIENTED ROLE, not a basic telecalling/customer-service position.

KEY RESPONSIBILITIES

• Handle inbound calls from prospective patients generated through Google and Meta advertising, WhatsApp, etc.

• Make prompt outbound calls to new leads and follow up with interested prospects.

• Understand the patient's condition, requirement and urgency through effective questioning.

• Explain relevant physiotherapy, chiropractic, rehabilitation and other clinic services clearly.

• Build trust and establish rapport with prospective patients.

• Address common objections relating to fees, treatment duration, location, doctor/physiotherapist availability and whether treatment is necessary.

• Persuasively guide the prospect toward booking an appointment.

• Follow up systematically and repeatedly with leads who do not book immediately.

• Maintain accurate lead status and follow-up information in the CRM/lead management system.

• Coordinate with the front desk/clinical team to ensure smooth appointment booking.

• Track lead sources and conversion outcomes.

• Achieve monthly appointment-booking and conversion targets.

The ideal candidate should

• COMPULSORY: 2+ years of telesales/inside sales experience.

• Be comfortable making and receiving a high volume of phone calls.

• Be naturally persuasive without being aggressive.

• Have excellent spoken English, Telugu and Hindi.

• Be comfortable speaking to patients from different age groups.

• Be confident handling objections and asking for the appointment.

• Have a strong follow-up discipline.

• Be comfortable using WhatsApp, Excel/Google Sheets and CRM/lead-management systems.

• Be target-oriented and motivated by incentives.

• Gender: Male or Female candidate

Pay

From ₹25,000.00 per month

Work Location

In person