Housekeeping Trainer / Manager

Housekeeping Quality Assurance

• Conduct regular inspections of guest rooms, serviced apartments, bathrooms, kitchens, common areas, and back-of-house spaces.
• Ensure apartments meet established standards for cleanliness, hygiene, linen quality, amenities, and presentation before guest check-in.
• Identify housekeeping deficiencies and ensure corrective actions are completed within the required timeline.
• Conduct periodic quality audits across Hodo Stays properties.
• Monitor guest feedback and housekeeping-related complaints and implement corrective measures to prevent recurrence.

Training and Development

• Train Guest Service Associates (GSAs), housekeeping staff, supervisors, and newly joined team members.
• Demonstrate correct cleaning methods, bathroom sanitisation, bed-making, linen handling, amenity placement, and room presentation.
• Develop and conduct refresher training sessions to maintain consistent service standards.
• Evaluate employee performance through practical assessments and on-the-job observations.
• Coach housekeeping teams on productivity, professionalism, hygiene, and attention to detail.

SOP Implementation

• Develop, document, and implement housekeeping SOPs, checklists, and inspection formats.
• Standardise cleaning procedures, room-turnaround processes, deep cleaning, and preventive maintenance reporting.
• Ensure compliance with hygiene, sanitation, chemical handling, and workplace safety practices.
• Establish clear quality benchmarks for all Hodo Stays properties.

Multi-Property Operations

• Visit properties regularly to assess housekeeping performance and identify improvement areas.
• Work closely with Property Managers, Housekeeping Managers, and Operations teams to resolve recurring quality issues.
• Support new property launches by setting up housekeeping processes and training teams before operations begin.
• Track inspection scores, recurring defects, training completion, and corrective actions.

Reporting and Continuous Improvement

• Prepare regular housekeeping audit and training reports for the Operations Head.
• Identify skill gaps and recommend targeted training interventions.
• Monitor housekeeping-related guest complaints, inspection scores, and compliance with cleaning checklists.
• Recommend process improvements that enhance guest satisfaction, operational efficiency, and consistency across properties.

Required Qualifications and Skills

• Minimum 4 years of experience in housekeeping operations within hotels, serviced apartments, resorts, or a similar hospitality environment.
• Previous experience as a Housekeeping Supervisor, Executive Housekeeper, Housekeeping Manager, or Housekeeping Trainer.
• Strong knowledge of room cleaning, bathroom hygiene, linen management, deep cleaning, and room inspection standards.
• Experience training and evaluating housekeeping employees.
• Ability to identify quality gaps and implement practical corrective actions.
• Good communication, leadership, observation, and reporting skills.
• Willingness to travel between Hodo Stays properties in Bengaluru as required.
• Basic computer skills for checklists, audit reports, and training records.

Preferred Qualifications

• Experience managing housekeeping quality across multiple properties.
• Experience in serviced apartments, aparthotels, or extended-stay accommodation.
• Familiarity with housekeeping audit systems, SOP documentation, and quality scorecards.
• Experience supporting new property openings and team onboarding.

Key Performance Indicators (KPIs)

Performance will be evaluated based on

• Housekeeping quality audit scores across properties.
• Reduction in repeat housekeeping complaints and cleanliness-related negative reviews.
• Compliance with room inspection checklists and cleaning SOPs.
• Timely completion of corrective actions.
• Training completion and improvement in employee performance.
• Consistency in room readiness and presentation standards.
• Improvements in guest satisfaction related to cleanliness and housekeeping.

Pay

₹28,000.00 - ₹30,000.00 per month

Benefits

• Food provided
• Provident Fund

Work Location

In person