Customer Support Specialist

We are seeking a Customer Relationship Executive for our fast-paced and highly talented concierge team.

Responsibilities

• Assist golfers with bookings, payment processing, and manage inbound/outbound calls and emails.
• Support the concierge by addressing queries related to Qutab Golf Course.
• Engage with golfers at Qutab Golf Course and resolve any concerns they may face.
• Manage Qutab Golf Course memberships and oversee Tee sheet schedules.
• Handle walk-in bookings and coordinate day-to-day reservations.
• Identify potential leads for third-party partnerships near Qutab Golf Course.
• Conduct first-level discussions with identified partners regarding the loyalty program.

Requirements

• Experience in customer service or telesales.
• Excellent communication skills
• Passion for superb hospitality and customer service
• Good computer skills.
• Should have knowledge of how the concierge is set up
• Extraordinary organizational and multitasking skills.

Work Location

DDA Qutab Golf Course; Nearest Metro Station is Malviya Nagar

Working Days

5 days (Tuesdays \& Wednesdays will be fixed days off.)

Pay

₹20,000.00 - ₹35,000.00 per month

Benefits

• Paid sick time
• Paid time off

Ability to commute/relocate

• Malviya Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education

• Bachelor's (Required)

Experience

• Customer support: 1 year (Required)

Work Location

In person