Network Support Executive

Resolve guest Wi-Fi login and internet connectivity issues. • Assist guests in connecting to the hotel network and perform MAC address binding whenever required. • Conduct daily Wi-Fi and mobile signal testing across guest rooms and public areas. • Identify weak signal zones and escalate them to the NOC team for resolution. • Monitor ISP links and report network outages promptly. • Maintain daily logs of customer complaints, resolutions, and network activities. • Coordinate with the IT Manager …