Collection/Recovery Manager

Job Description: Debt Recovery Manager Role Overview: We are looking for a persuasive and persistent Debt Recovery Agent to contact customers and collect overdue payments. You will be responsible for recovering the maximum possible amount while maintaining a professional and respectful relationship with clients. Key Responsibilities:Contacting debtors via phone to negotiate payment plans and settlements.Following up on non-payment and maintaining a record of all interactions.Achieving daily and monthly collection targets.Explaining legal consequences to debtors who refuse to pay (within regulatory guidelines).Updating the internal database with accurate payment status and contact details. Requirements: Education: 12th Pass or Graduate.Experience: 6 months to 2 years in outbound calling (Collection/Sales experience preferred). Skills: Excellent negotiation, active listening, and basic computer knowledge.Languages: Proficiency in Hindi and the local regional language (e.g., Marathi/Tamil/Telugu). 2. Job Description: Collection Team Leader Role Overview: The Collection Team Leader will oversee a team of agents, ensuring they meet their KPIs while adhering to compliance standards. You will be responsible for strategizing recovery methods and providing training to improve team performance.Key Responsibilities:Managing and monitoring the daily performance of a team (10-15 agents).Analyzing collection reports to identify gaps and improve recovery rates.Conducting floor training and call auditing to ensure quality and compliance.Handling escalated cases and high-value recovery accounts.Reporting team progress to the Operations Manager/Management. Requirements: Education: Graduate (mandatory). Experience: 1+ years in Debt Recovery, with at least 1 year in a supervisory/TL role. Skills: Leadership, data analysis (Excel), conflict resolution, and deep understanding of banking/NBFC regulations.Mindset: Results-driven with a focus on ethical recovery practices.Suggested Fields for your Apna Job Post:Based on the page you are viewing, here are the recommended settings to get the best applications:Industry: Select "Banking / Finance" or "BPO / Telecalling".Skills to Add: Debt Collection, Negotiation, Telecalling, Recovery Management, Customer Relationship.Distance: Select "Entire Pune Region" (as seen in your screenshot) to increase your application volume by 2X.Are you looking for candidates specifically with experience in a particular sector, like Personal Loans or Credit Cards?