Back Office Executive

Process and manage sales orders, quotations, and invoices in a timely and accurate manner. • Maintain and update customer databases and CRM systems. • Coordinate with the front-end sales team to gather requirements and provide administrative support. • Respond to customer queries via phone, email, or chat and follow up for order confirmations. • Track shipments and delivery timelines to ensure timely dispatch and customer satisfaction. • Assist in preparing sales reports, forecasts, and analysis for management. • Manage inventory records and ensure product availability in coordination with the logistics team. • Handle documentation related to sales transactions, returns, and service requests •Ensure all activities comply with company policies and procedures.