Sales Relationship Manager

Sales Relationship Manager I - Housing Loan Business Location: Bangalore About the Team The Home Loans team at Navi helps customers access housing finance in a simple, fast, and transparent way. The team works closely with customers, builders, and internal teams to ensure smooth loan processing—from application to disbursal. Focused on delivering a great customer experience, the team handles internal and external stakeholders along with compliance. By combining field presence with strong central support, the team plays a key role in making home ownership easier and more accessible. About the Role Step into the front line of Navi’s digital lending journey. You’ll be the friendly voice that turns a quick tap on the app into a customer’s very first home loan. Your day starts with warm, jargon-free conversations—explaining how the loan works, clearing doubts, and guiding customers through home loan journeys on the app. As soon as questions pop up, you tackle them. The smoother you make the journey, the faster a customer moves from “I’m curious” to “Loan disbursed.” Your success is measured by happy borrowers, quick turnaround, and the trust you earn along the way. Key Responsibilities Drive conversions : Make timely, high-quality calls to move customers from “interest” to “loan disbursed.” Own every lead : Log, update, and follow up in the CRM until the query is fully resolved. Build trust quickly : Listen actively, think of quick solutions, and inspire confidence in Navi’s value proposition. Collaborate cross-functionally : Work with internal teams to ensure seamless processing and exceptional service. Champion customer insights : Flag product or process gaps and support continuous improvement initiatives. Deliver against goals : Meet or exceed assigned targets for sales, productivity, quality, and compliance. Must Haves Education : Graduate in any discipline. Experience : 1 – 3 years of high-volume telesales / inside-sales Language skills: Fluency in English and one South-Indian language (Kannada or Telugu), with moderate fluency in Hindi Proficiency in Tamil is an added advantage Influencing ability : Proven track record of converting B2C prospects and meeting sales targets. Communication : Clear, confident phone etiquette with strong listening and objection-handling skills. Tech readiness : Working knowledge of CRM systems, calling tools, and basic chat/email platforms. Customer-first mindset : Detail-oriented, ethical, and committed to delivering a high-quality experience end-to-end. Our Culture At Navi, we’re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you’re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference. We’re guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/our-values to see what drives us. If this feels like you, Navi is the place to grow, thrive and make a real impact.