Team Leader

About the company: Moneymile Marketing Service Private Limited is a part of Insuremile Web Aggregator Private Limited. We offer our customers information and services regarding 2-wheeler insurance renewals. Operating in 16 states We are already operating with a workforce of 1,000+ employees Our workforce comprises of 99% female employees We have over 7 0,000+ Google reviews We have a Glassdoor rating of 4.8 Job Title : Coordinator ABOUT THE ROLE InsureMile is looking for a friendly, responsible and well-organised Coordinator who enjoys communicating with people and helping them solve problems. The Coordinator acts as a link between employees, Team Leads, HR, Managers and support teams. The role focuses on follow-up, coordination, problem resolution and ensuring that customer and employee issues are addressed on time. Fresh graduates with good communication skills, a people-friendly attitude and a willingness to learn are encouraged to apply KEY RESPONSIBILITIES • Employee coordination: Communicate with employees, understand their concerns, coordinate with HR and Team Leads, and follow up until the appropriate team resolves the issue. • Customer issue coordination: Help customers with policy, renewal and claim-related queries; coordinate resolution; provide status updates; and escalate urgent or unresolved issues. • Follow-up and execution: Maintain records of open issues, owners, deadlines and next actions; track pending and overdue tasks; and provide regular status updates. • Team and department coordination: Work with Renewal Executives, Team Leads, HR, IT and support teams; coordinate technical/platform issues; and ensure information reaches the right person. • ROG and performance support: Track Red, Orange and Green issues, record owners and deadlines, follow up on corrective actions, and report delays or recurring problems CANDIDATE REQUIREMENTS • Fresh graduate; previous experience is not mandatory. • Good verbal communication skills and active listening. • Friendly, approachable and comfortable speaking with different people. • Strong interest in helping customers and employees. • Basic computer skills and willingness to learn company platforms. • Responsible, organised and consistent with follow-ups. • Able to work with a team and communicate professionally. • Willingness to learn new processes and handle multiple tasks KEY PERSONAL QUALITIES • People person: Enjoys interacting with people and building relationships. • Good communicator: Explains information clearly and listens carefully. • Problem solver: Focuses on solutions rather than blame. • Reliable: Completes follow-ups and keeps commitments. • Patient and empathetic: Treats customers and employees with respect. • Proactive: Identifies pending issues before they become bigger problems. • Honest and responsible: Maintains accurate records and communicates facts clearly. WHY JOIN INSUREMILE? • Opportunity for fresh graduates to begin their careers. • Learn customer service, operations, HR coordination and problem-solving. • Work with multiple teams and understand how a growing organisation operates. • Develop communication, coordination and leadership skills. • Build a career based on learning, responsibility and performance. OUR EXPECTATION The Coordinator is responsible for ensuring that issues do not get lost between departments. Every issue must have appropriate follow-up, a responsible owner, a clear next action and verified closure.