Customer Support Specialist - Us Process - Voice Process - Night shift - Ahmedabad
Mangalam Information Technologies Pvt Ltd · Ahmedabad
Pay₹28,000a month, as listed
WhereAhmedabadGujarat
TypeFull time
Posted12 Oct18 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Night shifts
No vehicle or licence needed
Skills they list14 named
Record-keepingInbound customer enquiry call handlingPhone communicationClient communicationInbound voiceMaster's degreeSLA adherenceBachelor's degreeClient servicesClient communication skillsLog booksEscalation handlingIssue reportingClient interaction via phone calls
About this job
- Job Opportunity
- International Voice Process(Customer Support profile)
- Company Name
- Mangalam Information Technologies Pvt Ltd
- Website
- mangalaminfotech.com
- Location
- Ahmedabad
Job Responsibilities
- Outbound calls & Inbound calls to the clients for Records Retrievals or facility
- Calling the insurance carriers based on the appointment received by the clients.
- Calling insurance companies to get the status.
- Willing to work in any process pertaining to voice based on the requirement.
- Maintain the individual daily logs.
- Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.
- Work cohesively in a team setting and assist team members to achieve shared goals.
- Communication / Issue escalation to seniors if there is any in a timely manner.
- Shift Timing
- 5:30 PM to 2:30 AM
Key Benefits
5 Days Working
Meal Faculty
2700/- -Attendance Bonus
25000/- Retention bonus
30 Paid Leaves Annually
Certified as a "Great Place to Work"
- Pay
- Up to ₹28,000.00 per month
Benefits
Food provided
Provident Fund
- Work Location
- In person
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