Customer Sales & Support Executive (CSSE)

JOB DESCRIPTION

Customer Sales & Support Executive (CSSE)

Position Details

Position

Customer Sales & Support Executive (CSSE)

Location

Gandhinagar, Gujarat (Onsite)

Employment Type

Full-time

Experience

0–3+ years of relevant customer-facing experience

Working Days

Monday to Saturday

Working Hours

10:00 AM to 7:00 PM

Work Mode

Work from Office

Location Requirement

Candidates based in Ahmedabad must be willing to commute to Gandhinagar or relocate, as required.

Role Overview

We are looking for a proactive, customer-focused professional to manage customer enquiries, sales follow-ups, service support, and issue resolution.

The role involves interacting with domestic and international customers through telephone calls, emails, face-to-face meetings, and other communication channels. The selected candidate will coordinate with internal teams to ensure timely responses, effective resolution of customer concerns, and a positive overall customer experience.

Key Responsibilities

Handle customer enquiries professionally through calls, emails, face-to-face interactions, and other communication channels.

Understand customer requirements and explain relevant products or services clearly and effectively.

Support sales activities through enquiry management, lead follow-ups, and coordination of customer requirements.

Address customer concerns and coordinate with internal teams to resolve issues within agreed timelines.

Escalate unresolved matters to the appropriate teams or stakeholders when necessary.

Track and follow up on pending enquiries, customer commitments, and support requests until closure.

Maintain accurate records of customer interactions, requirements, follow-ups, and resolutions.

Keep customers informed about the progress of their requests and agreed next steps.

Build and maintain positive customer relationships through responsive, courteous, and professional communication.

Participate in exhibitions, expos, trade shows, and customer events as required.

Follow up with prospective and existing customers after events to support relationship building and sales opportunities.

Required Skills and Experience

Relevant experience or practical exposure in Customer Support, Customer Service, Customer Coordination, Inside Sales, or a similar customer-facing role.

Prior experience in direct, face-to-face customer interactions.

Good verbal communication and professional email-writing skills.

Confidence in handling customer conversations, enquiries, and concerns.

Strong follow-up, coordination, interpersonal, and problem-solving skills.

Ability to manage multiple customer requests and coordinate effectively with internal teams.

A professional, customer-focused attitude with patience, accountability, and a solution-oriented approach.

Willingness to work onsite in Gandhinagar, Monday to Saturday, from 10:00 AM to 7:00 PM.

Preferred Experience

Experience communicating directly with international customers.

Participation in exhibitions, expos, trade shows, or customer events.

Experience handling a combination of customer support and sales-related activities.

Entry-Level Candidates: Candidates with limited formal work experience may also be considered if internships, retail roles, event assignments, or similar practical exposure demonstrate the required customer-handling and communication skills.

Pay

₹275,000.00 - ₹450,000.00 per year

Application Question(s)

• Have you been responsible for following up with customers and coordinating with internal teams to resolve their queries or complaints?
• Have you communicated directly with international customers?
• Have you participated in exhibitions, expos, trade shows, or customer events as part of your work?
• Are you willing to work onsite in Gandhinagar, Gujarat?
• Are you comfortable working Monday to Saturday, from 10:00 AM to 7:00 PM?
• How much relevant experience do you have in customer support, customer service, customer coordination, inside sales, or a similar customer-facing role?
• Have you personally interacted with customers face-to-face in a professional setting?
• Have you handled customer enquiries or support requests through telephone calls and emails?

Work Location

In person