Customer Care Executive

Job Description – Customer Care Executive

Company

Apollo Clinic

Location

Prince Anwar Shah Road, Kolkata

Salary

₹10,000 – ₹12,000 per month

Experience

1–3 Years

Industry Preference

Hospital / Clinic / Healthcare

Job Summary

Apollo Clinic is looking for a polite, professional, and patient-focused Customer Care Executive to manage patient enquiries, appointments, front-desk coordination, and customer service activities.

Key Responsibilities

Handle patient enquiries over phone calls and at the front desk.

Schedule, confirm, and manage doctor appointments.

Provide information about available healthcare services, diagnostic tests, and consultation timings.

Assist patients with registration and guide them through clinic procedures.

Handle patient feedback and resolve routine complaints professionally.

Coordinate with doctors, nursing staff, laboratory staff, and other departments.

Maintain patient records and appointment details accurately.

Ensure a smooth and positive patient experience.

Eligibility Criteria

Graduate preferred; minimum qualification as per company policy.

1–3 years of experience in customer care, preferably in a hospital or clinic.

Good communication and interpersonal skills.

Basic computer knowledge and familiarity with MS Office.

Pleasant personality, patience, and a service-oriented attitude.

Ability to handle patients and work in a team.

What We Offer

Salary

₹10,000 – ₹12,000 per month.

Opportunity to work in a reputed healthcare environment.

Professional learning and growth opportunities.

Interested candidates can share their updated CV with the HR Department of Apollo Clinic, Prince Anwar Shah Road, Kolkata.

Pay

₹10,000.00 - ₹12,000.00 per month

Benefits

Paid sick time

Provident Fund

Work Location

In person