Customer Support / Back Office

Role Summary

We are looking for an organised, customer-focused executive to handle day-to-day customer queries and keep our CRM accurate and up to date. The role sits between customers, sales, and operations, so clear communication and disciplined record-keeping are essential.

Key Responsibilities

Handle incoming customer queries by phone, email, and messaging; resolve them or escalate to the right team within agreed timelines.

Track orders, enquiries, quotations, dispatch status, and payment follow-ups, and keep customers informed at each stage.

Maintain and update customer and lead data in the CRM, ensuring every interaction, follow-up, and status change is logged.

Coordinate with sales, dispatch, accounts, and technical teams to resolve customer issues.

Send quotations, order acknowledgements, and follow-up communications as per standard templates.

Support customer onboarding and periodic check-ins to build repeat business.

Requirements

Graduate in any discipline (commerce, business, or engineering preferred).

Working knowledge of MS Word, MS Excel, and internet research.

Advanced Excel skills

VLOOKUP, pivot tables and basic formula-based reports.

Good written and verbal communication in English and Hindi.

Prior experience in a trading, distribution, or industrial supply company is strongly preferred.

Familiarity with CRM software (any platform) is an advantage; training will be provided for ours.

Strong organisational skills, attention to detail, and the ability to manage multiple customer queries at once.

Polite, patient, and solution-oriented approach with customers.

Preferred Attributes

Comfortable working in a fast-paced, small-team environment.

Willingness to learn and adapt

Team Player

Pay

Up to ₹21,000.00 per month

Work Location

In person