Relationship Manager_LIGHT COMMERCIAL VEHICLE_0405_0271_1085454_HRR

Key Responsibilities

Business Development

Source new business through dealers, DSA channels, direct customers, and market references.

Acquire New-to-Bank (NTB) customers and deepen relationships with existing customers.

Achieve monthly, quarterly, and annual disbursement targets for LCV finance.

Identify opportunities in fleet operators, transporters, logistics companies, and individual vehicle owners.

Dealer & Channel Management

Build and maintain strong relationships with vehicle dealers and channel partners.

Drive business through dealer engagement, product training, and regular market visits.

Ensure dealer productivity and penetration across assigned territories.

Credit & Documentation

Conduct preliminary customer assessment and document collection.

Coordinate with credit and operations teams for timely processing and disbursement.

Ensure compliance with KYC, regulatory, and internal credit policies.

Portfolio Management

Monitor customer repayment behavior and portfolio performance.

Minimize delinquency and support collection efforts when required.

Maintain portfolio quality within defined risk parameters.

Customer Relationship Management

Provide end-to-end customer servicing from lead generation to loan disbursement.

Resolve customer queries and ensure superior customer experience.

Cross-sell banking products such as Insurance, CASA, FASTag, and other asset products.

Market Intelligence

Track competitor offerings, pricing, and market trends.

Identify new business opportunities and provide market feedback to management.

Desired Candidate Profile

Graduate/Postgraduate in any discipline.

2–8 years of experience in Commercial Vehicle Finance, Vehicle Loans, Auto Finance, or NBFC/Banking sales.

Strong understanding of LCV products, underwriting basics, and market practices.

Experience in dealer sourcing and channel management.

Good communication, negotiation, and relationship management skills.

Ability to work independently and achieve business targets.

Proficient in MS Excel and CRM applications.

Willingness to travel extensively within assigned geography.

Key Skills

Light Commercial Vehicle Finance

Commercial Vehicle Loans

Dealer Management

Channel Sales

Relationship Management

Credit Assessment

Customer Acquisition

Portfolio Management

Collection Coordination

Stakeholder Management

Cross-Selling

Market Development