Email Support Executive

Email Support Executive – International Process

Location

Mansarovar, Jaipur, Rajasthan

Work Mode

Work From Office

Job Type

Full-Time

Experience

Minimum 1 Year

Qualification

Graduation in Any Stream – Mandatory

Process

International Customer Support – Email / Non-Voice

Working Days

5 Days Working

Shift

Rotational Shifts & Rotational Week Offs

Job Overview

Teleperformance is hiring Email Support Executives for an International Customer Support Process in Jaipur.

The role involves handling customer queries through email, providing accurate information and resolutions, and maintaining professional written communication while meeting defined quality and productivity standards.

Key Responsibilities

Handle customer queries through email and assigned non-voice channels.

Understand customer concerns and provide accurate resolutions.

Maintain clear and professional written communication.

Respond to customer queries within defined timelines.

Follow process guidelines and quality standards.

Maintain accurate customer interaction records.

Escalate queries according to process requirements.

Meet assigned quality and productivity parameters.

Maintain a positive customer experience.

Eligibility Criteria

Graduation in any stream is mandatory.

Minimum 1 year of relevant experience in international customer support or customer handling.

Strong written English communication skills.

Good typing and computer skills.

Customer-focused approach and problem-solving ability.

Comfortable working in rotational shifts and rotational week offs.

Willing to work from the Jaipur office.

Work Schedule

5 Days Working

2 Rotational Week Offs

Rotational Shifts

• 5 hours login time including 1 hour break

Cab Facility

Two-way cab facility is available for eligible night shifts between 9:30 PM and 6:00 AM, subject to company policy and route availability.

Training

3 months of paid training

Certification round as part of the selection/training process.

Training and process guidelines will be provided by the company.

Salary

CTC

₹36,000 per month

Approximate net take-home

First 3 months: ₹29,300 per month

After 3 months: ₹30,300 per month

The offered CTC includes Fixed CTC + PLI.

Applicable deductions may include PF, Mediclaim, and Gratuity, as per the applicable salary structure and company policy.

Benefits

Paid leaves as per company policy.

Guest house accommodation for eligible outstation candidates for 10 days on a sharing basis.

Relocation support/bonus after 3 months, subject to applicable company terms.

Internal career opportunities through the company's IJP process, subject to eligibility and available positions.

Night-shift cab facility as applicable.

Additional Information

For eligible outstation candidates, travel tickets and hotel accommodation may be arranged by the company as per applicable policy. Ticket reimbursement is not provided.

Leave availability during the initial training period will be subject to company policy.

Work Mode

Work From Office

Pay

Up to ₹36,000.00 per month

Benefits

Health insurance

Life insurance

Paid sick time

Provident Fund

Work Location

In person