Customer Support Executive (CSE)

Customer Support Executive

Location

Kompally, Hyderabad

Job Type

Full-Time

Salary

₹20,000 – ₹30,000 per month

Languages

Hindi \& English – Mandatory

Job Overview

We are looking for a confident and customer-focused Customer Support Executive to join our team at our Kompally office. The candidate will handle customer queries, provide information about our services, coordinate with customers, and ensure a smooth customer experience.

Key Responsibilities

• Handle customer calls, WhatsApp messages, and queries professionally.
• Understand customer requirements and provide accurate information.
• Explain company services clearly to customers.
• Follow up with customers and maintain regular communication.
• Coordinate with internal teams to resolve customer issues.
• Maintain customer records and follow-up details.
• Handle customer complaints politely and provide suitable solutions.
• Ensure excellent customer service and customer satisfaction.
• Follow up on leads and convert enquiries into successful customers where required.

Required Skills

• Hindi and English communication is mandatory.
• Good verbal and written communication skills.
• Confident and professional while speaking with customers.
• Good listening and problem-solving skills.
• Basic computer knowledge.
• Ability to handle calls and WhatsApp communication.
• Customer-focused and positive attitude.
• Ability to work from the office in Kompally, Hyderabad.

Preferred Industry Experience

Candidates with customer service/support experience in the following industries are preferred

• Travel \& Tourism
• Banking \& Financial Services
• Hotels \& Hospitality
• Customer Service / BPO
• Retail \& Service Industries
• Other customer-facing service industries can also be considered.

Experience

1–4 years of relevant customer support/customer service experience preferred. Freshers with excellent communication skills may also be considered.

Salary

₹20,000 – ₹30,000 per month, based on experience, communication skills, and suitability for the role.

Job Location

Kompally, Hyderabad – Work from Office

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

• Provident Fund

Language

• Hindi (Preferred)

Work Location

In person