Operations Manager – Salon & Spa

Job Title

Operations Manager – Salon \& Spa

Experience

9+ Years

Industry

Salon \& Spa / Beauty \& Wellness

Employment Type

Full-Time

Job Summary

We are looking for an experienced and result-oriented Operations Manager with 9+ years of experience in the Salon \& Spa industry. The candidate will be responsible for managing day-to-day operations, leading teams, improving customer experience, achieving revenue targets, maintaining service quality and ensuring smooth and profitable branch operations.

Key Responsibilities

• Manage and oversee daily salon and spa operations efficiently.
• Lead, train, motivate, and monitor salon therapists, stylists, beauticians, receptionists and support staff.
• Develop strategies to achieve sales, revenue and customer retention targets.
• Monitor daily appointments, walk-ins, bookings and staff schedules.
• Ensure high standards of customer service and client satisfaction.
• Handle customer feedback, complaints, and service recovery professionally.
• Monitor staff performance, attendance, grooming and discipline.
• Maintain inventory of salon/spa products, equipment and consumables.
• Coordinate with vendors and ensure timely procurement of required products.
• Implement SOPs for hygiene, safety, service quality and operational efficiency.
• Track daily sales, expenses, memberships, packages and operational reports.
• Develop promotional strategies to increase customer acquisition and repeat visits.
• Monitor competitor activities, market trends, and customer preferences.
• Ensure the salon/spa maintains a premium, clean, hygienic and welcoming environment.
• Coordinate with management regarding business performance and improvement plans.

Required Skills \& Qualifications

• 9+ years of relevant experience in Salon, Spa, Beauty, Wellness or Hospitality Operations.
• Strong knowledge of salon and spa business operations.
• Proven experience in team management and revenue generation.
• Excellent leadership and communication skills.
• Strong customer relationship and problem-solving abilities.
• Good understanding of sales, memberships, packages, and promotions.
• Ability to manage multiple operational activities simultaneously.
• Good knowledge of MS Office and basic reporting.
• Strong organizational and decision-making skills.
• Professional grooming and a customer-focused approach.

Preferred Candidate

An energetic, customer-focused and commercially driven professional who can independently manage end-to-end salon and spa operations, build a high-performing team, and contribute to business growth.

Pay

₹60,000.00 - ₹75,000.00 per month

Experience

• Operations Manager – Salon \& Spa: 10 years (Preferred)
• Achieving Revenue Targets: 9 years (Preferred)
• Salon \& Spa team management: 9 years (Preferred)
• Membership/package sales: 9 years (Preferred)
• Track daily sales: 10 years (Preferred)
• Handle customer feedback: 9 years (Preferred)

Work Location

In person