Process Associate

Process Associate

Lucknow, Uttar Pradesh

Job Summary

We are looking for a diligent and enthusiastic fresher to join our team as an RCM – Voice/Semi Voice/Non Voice. This role involves working closely with healthcare providers to ensure accurate and timely reimbursement for services rendered. The ideal candidate will have strong communication skills and a keen eye for detail. Willing to work in US Shifts.

Key Responsibilities

• Make outbound calls to healthcare providers and insurers to follow up on claims and payments.

• Investigate and resolve issues with denied or underpaid claims.

• Maintain accurate records of all communications and transactions.

• Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.

• Update account-wise customer interactions daily.

• Achieve critical performance targets.

• Ensure efficiency in line with performance targets and process guidelines.

• Identify problems and document business requirements using industry knowledge and tools.

• Follow client process workflows and HCL policy guidelines.

Skill Requirements

• Strong verbal and written communication skills

• Focus on delivering a positive customer experience

• Should possess active listening skills

• Good data entry & typing skills

• Ability to multitask.

• Ability to contribute to the process through improvement ideas.

• Analytical and problem-solving skills on the process.

• To use sound judgment and take decisions.

Other Requirements