NA | Customer Care Executive | Customer Care | Ahmedabad - NRL | On site

Unipath Specialty Laboratory · Ahmedabad

Freshers welcome

PayPay not listed

WhereAhmedabadGujarat

TypeFull timeFreshers welcome

Posted13 Oct2 days ago, via SimplyHired

Kaam checked

Open to freshers: no experience asked for

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list34 named

Customer feedback collectionCustomer records maintenanceRecord-keepingComputer operationCustomer complaint handlingInbound customer enquiry call handlingPhone communicationClient detail updatesComputer literacyClient enquiry handlingInbound voiceLaboratory experienceInternal team coordination for query resolutionCross-departmental liaisonEnglishLocal languageHandling dissatisfied clientsClient feedback collectionBachelor's degreeClient servicesCustomer relationship managementGujaratiCustomer issue escalationTypingHindiClient communication skillsInternal team coordination for issue resolutionInternal communicationComplaint resolution call handlingClient educationCommunication skillsClient liaisonIssue reportingClient interaction via phone calls

About this job

Job Type

Employee

Job Qualification

Any Graduate

Workplace type

On Site

Required Skills

Soft Skills,Typing skills,Good Listening Skills

Customer Care Executive

Employee

Job Description

Job Description: Customer Care Executive

Industry: Diagnostic Laboratory

Job Summary

We are looking for a customer-oriented and empathetic Customer Care Executive to handle customer inquiries, resolve complaints, and ensure excellent customer service.

Key Responsibilities

Handle inbound and outbound calls and customer inquiries.

Resolve customer complaints and provide information about laboratory tests and services.

Coordinate with internal departments to resolve issues and follow up on pending queries.

Maintain accurate customer records and collect feedback.

Report technical issues to management and ensure timely resolution.

Education

Graduate in any discipline.

Candidates with a background in healthcare or life sciences will be preferred.

Experience

Freshers and experienced candidates can apply.

0–2 years of experience in customer care, preferably in a healthcare or diagnostic laboratory.

Healthcare or diagnostic industry experience will be an added advantage.

Required Skills

Good communication skills in English, Hindi, and/or Gujarati.

Good typing speed and basic computer knowledge.

Strong listening, problem-solving, and customer-handling skills.

Patience, empathy, and the ability to manage multiple queries efficiently.

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