E-commerce Order Processing (Surat, 1-3 yrs exp)

Role Overview

We are looking for a detail-oriented E-commerce Operations Executive to manage daily online order processing, returns, RTV (Return to Vendor), inventory coordination, and marketplace operations. The candidate will ensure smooth order fulfilment, timely processing, and accurate operational records across e-commerce platforms.

Key Responsibilities

Manage daily e-commerce orders, order processing, invoicing, and dispatch coordination.

Handle RTV, customer returns, cancellations, and replacement orders.

Coordinate with warehouse teams for order picking, packing, dispatch, and stock reconciliation.

Track orders, deliveries, pending shipments, and return statuses across marketplaces.

Manage order-related issues, discrepancies, and escalations with marketplace teams.

Monitor inventory levels and ensure accurate stock updates across platforms.

Maintain records of orders, returns, claims, and operational reports.

Coordinate with logistics partners for shipment tracking, delivery issues, and reverse pickups.

Ensure timely processing of marketplace claims, return disputes, and related documentation.

Support daily e-commerce operations and identify opportunities to improve order fulfilment efficiency.

Required Skills & Qualifications

Graduate in any discipline.

Experience in e-commerce operations, order processing, or marketplace management.

Understanding of RTV, returns, inventory management, and logistics coordination.

Familiarity with platforms such as Amazon, Flipkart, or other e-commerce marketplaces is preferred.

Good Excel skills and strong attention to detail.

Strong coordination, communication, and problem-solving skills.

Experience

1–3 years preferred.

Job Type

Full-time

Pay

₹17,000.00 - ₹20,000.00 per month

Benefits

Provident Fund

Education

Bachelor's (Required)

Experience

Operations management

1 year (Preferred)

E-Commerce

1 year (Preferred)

Location

Surat, Gujarat 395010 (Required)

Work Location

In person