Manager Program Manager, Relay Operations Center Quality and Customer Experience, North America

Amazon's Relay Operations Center (ROC) is the execution backbone of North America's middle-mile transportation network—managing tens of millions of loads annually across a vast asset base. As we deploy an ambitious automation program that will fundamentally transform how carriers and drivers interact with our network, we need a results-driven Program Manager to ensure that speed never comes at the cost of experience. You will lead quality improvement cycles, drive customer experience (CX) metri…