Sales & Reservations Manager – Pune (Office Based | No Field Sales)

Sales \& Reservations Manager – Pune

Company

Pushpam Hospitality

Location

Pune

Department

Sales \& Business Development

Employment Type

Full-Time

Work Mode

Office-Based \| No Regular Field Sales

Website

www.pushpamhospitality.in

About Pushpam Hospitality

Pushpam Hospitality is a growing hospitality group with a portfolio of hospitality projects and upcoming developments. The group is expanding its business across hospitality and related real estate opportunities.

Job Summary

We are looking for an experienced Sales \& Reservations Manager to manage sales enquiries, reservations, customer relationships and business development activities from our Pune office.

The role will involve generating and converting business for hospitality/resort offerings as well as real estate-related projects and opportunities.

This is primarily an office-based role. Regular field sales is not required; however, occasional client meetings or site visits may be required based on business requirements.

Key ResponsibilitiesHospitality \& Reservations

• Handle room, package, banquet, event and resort enquiries through calls, emails and WhatsApp.
• Convert enquiries into confirmed bookings and maximize revenue.
• Manage reservations and maintain accurate booking records.
• Follow up with prospective and existing customers.
• Develop relationships with corporate clients, travel agents, tour operators and other business partners.
• Prepare quotations, packages and proposals.
• Coordinate with Front Office, F\&B, Finance and Operations teams.

Real Estate Sales

• Handle enquiries related to real estate projects and investment opportunities.
• Generate leads through calls, digital enquiries, referrals and existing databases.
• Understand customer requirements and present suitable project options.
• Explain project features, pricing, payment plans and other relevant details.
• Follow up with prospective buyers/investors and convert leads into bookings/sales.
• Coordinate with the project, legal, finance and management teams for documentation and closure.
• Maintain a systematic database of leads, follow-ups, site visits and conversions.

Sales \& Business Development

• Achieve monthly sales and revenue targets.
• Maintain daily and weekly sales reports.
• Monitor enquiry-to-conversion ratios.
• Maintain regular follow-ups through CRM/Excel/WhatsApp.
• Develop repeat business and referral opportunities.
• Track market trends, competitor offerings and pricing.
• Ensure professional customer handling throughout the sales cycle.
• Support management in developing new sales strategies and campaigns.

Candidate Profile

• 3–7 years of experience in Hospitality, Hotel Sales, Reservations, Real Estate Sales or Business Development.
• Candidates with experience in both hospitality and real estate will be preferred.
• Strong communication, negotiation and convincing skills.
• Excellent follow-up and lead-conversion ability.
• Target-oriented and commercially focused.
• Good knowledge of MS Excel, CRM, email and WhatsApp Business.
• Ability to handle multiple leads and customer interactions simultaneously.
• Strong customer relationship management skills.

Key Performance Indicators

• Monthly sales/revenue achievement
• Number of qualified leads generated
• Enquiry-to-conversion ratio
• Hospitality booking revenue
• Real estate sales/booking value
• Customer follow-up efficiency
• Repeat and referral business
• Advance/payment collection
• Customer satisfaction

Important

This is primarily an office-based sales position. Regular field sales is not required. Occasional client meetings/site visits may be required depending on business requirements.

Pay

₹50,000.00 - ₹60,000.00 per month

Benefits

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location

In person