Receptionist cum telecaller

Telecaller Executive

Organization

Chate Homeopathy Clinic

Job Overview

Chate Homeopathy Clinic is looking for a responsible, patient-focused, and communication-oriented Telecaller Executive to join our team. The candidate will be responsible for patient communication, appointment management, follow-up calls, and coordination with the clinic team to ensure a smooth and positive patient experience.

The ideal candidate should have good communication skills, a polite and professional approach, and the ability to manage regular calls and follow-up activities efficiently.

Key Responsibilities

• Make outbound calls to patients for consultation updates, treatment follow-ups, and scheduled visits.
• Confirm appointments and provide timely reminders to patients.
• Follow up with patients who have missed appointments and assist them with rescheduling.
• Respond to basic inquiries regarding appointments, doctor availability, clinic services, and procedures.
• Maintain regular communication with patients regarding their visits and follow-up schedules.
• Record call details, appointment confirmations, patient responses, and follow-up updates accurately.
• Update patient information and communication records in the clinic management system.
• Coordinate with doctors and front desk staff to manage appointments and patient follow-ups effectively.
• Understand patient concerns, respond politely, and communicate important issues to the concerned team.
• Maintain a professional, courteous, and supportive approach during every patient interaction.
• Ensure timely completion of assigned calling activities and follow-up tasks.

Candidate Profile

The ideal candidate should be

• Confident and comfortable communicating with patients over the phone.
• Polite, patient, responsible, and professional in their approach.
• A good listener with the ability to understand patient needs.
• Comfortable handling regular outbound calls and follow-up activities.
• Organized and capable of managing multiple tasks efficiently.
• Consistent in completing assigned responsibilities within deadlines.
• Comfortable using computers for data entry and updating patient records.

Eligibility Criteria

• Graduate in any discipline preferred.
• Freshers are welcome to apply.
• Experience in telecalling, customer service, patient coordination, healthcare, or a similar role will be an added advantage.
• Good verbal communication skills in Marathi, Hindi, and/or English.
• Basic computer knowledge and data-entry skills are required.

Skills Required

• Effective verbal communication and interpersonal skills.
• Patient coordination and customer service.
• Appointment scheduling and follow-up management.
• Basic computer operations and data entry.
• Active listening and problem-solving.
• Attention to detail and record management.
• Professional attitude and a patient-focused approach.
• Ability to manage daily calling targets and complete tasks on time.

Why Join Chate Homeopathy Clinic?

• Opportunity to work in a professional healthcare environment.
• Gain practical experience in patient coordination and clinic operations.
• Develop communication, follow-up, and patient-handling skills.
• Work with a supportive and collaborative team.
• Opportunities for professional development and long-term career growth.

Pay

₹10,000.00 - ₹15,000.00 per month

Work Location

In person