Senior Service Desk Analyst

Job Description: The Senior Service Desk Analyst acts as a technical escalation point and team anchor within the IT Service Desk, handling incidents beyond first-line scope, and driving process and quality improvements. This role combines hands-on technical resolution, ensuring SLA adherence, high customer satisfaction, and continuous improvement across the service desk function. Key Responsibilities: • Serve as a senior point of contact and technical escalation path for complex or high-priorit…