Call Center Executive

Key ResponsibilitiesHandle inbound and outbound calls related to ambulance bookings and service requests. Understand customer requirements and accurately capture patient details, pickup and drop locations, and other relevant information. Coordinate with dispatch and operations teams to facilitate timely ambulance deployment. Provide accurate information regarding service status and escalate urgent cases when required. Maintain accurate call records, case details, and system updates. Follow standard operating procedures, call scripts, and customer service protocols. Handle customer queries and complaints professionally, particularly in emergency situations. Ensure compliance with company policies, quality standards, and call handling guidelines. Work in rotational shifts, including weekends and holidays as per operational requirements. Required Skills & QualificationsFluency in Hindi, English and one more regional language is mandatory . Freshers are welcome to apply. Good communication and active listening skills. Basic computer knowledge and data entry skills. Ability to remain calm and composed while handling emergency calls. Strong coordination, attention to detail, and problem-solving skills. Willingness to work in rotational shifts.