Branch Incharge

ob description

Responsible to support and develop a strong team of Express Courier in a manner that supports our goal of being Company of Choice

Ensure effective cost management by leading negotiations with Co-loaders/ Vendors

Manage service quality and monitor satisfaction levels for key customers, accompany Field Sales visit clients or prospective clients

Directs budget preparation for Branch/Territory location; Setting, evaluating, and meeting and/or exceeding performance targets.

Ensure effective customer service through a process oriented approach that delivers reliable and consistent service.

Ensures direct reports negotiate, prepare and issues most favorable buying rate quotations internally and externally with Truck Vendors/Co-loaders

Manages the business processes used to ensures the accuracy of reaching invoices to Customers, always monitor Customer Experience and if challenges must be addressed reporting manager as well Corporate office

Establishes, monitors, and revises policies, procedures, and service standards for station operations; Directs and ensures compliance with established ICL -SBM corporate policies, procedures, and standards in accordance with government regulations.

Responsible for hiring, Quality Employment Necessary Requirement at Branch levels like Assistant, Executive, Sr. Executives

Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes

Manage Counter sales improvement programs and Ensure the station is running smoothly and efficiently, Manage staff directly and indirectly.

Vigilance on Malpractices

Qualifications and Skills

2-4 years of sales & operations experience

Minimum Qualification

Bachelor's

Excellent written and verbal language skills in English

Good negotiation and communication skills are a must

Self-motivated, independent and confident

Job Types

Full-time, Permanent

Benefits

Health insurance

Provident Fund

Work Location

In person

Pay

₹25,000.00 - ₹35,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person