Guest Relationship Executive

Job Description – Guest Relationship Executive (FELMALE)

Company

Joyalukkas India Limited

Job Title

Guest Relationship Executive (GRE) - FELMALE

Location

COIMBATORE

Department

Customer Experience / Retail Operations

Employment Type

Full-Time

About Joyalukkas

Joyalukkas India Limited is a leading jewellery retail brand known for its quality, craftsmanship, and exceptional customer service. We are looking for enthusiastic and customer-focused professionals to join our team as Guest Relationship Officers across Tamil Nadu.

Job Purpose

The Guest Relationship Officer will be responsible for delivering an exceptional customer experience, building strong customer relationships, enhancing customer satisfaction, and ensuring a warm and professional in-store experience for every guest visiting our showrooms.

Key Responsibilities

Welcome and greet customers warmly, ensuring a premium and personalized showroom experience.

Build and maintain strong relationships with customers to enhance customer satisfaction and loyalty.

Understand customer needs and coordinate with the sales team to ensure seamless service.

Handle customer queries, feedback, and complaints professionally and efficiently.

Conduct customer follow-ups to encourage repeat visits and strengthen long-term relationships.

Support customer engagement initiatives, loyalty programs, and special occasions.

Coordinate with showroom teams to ensure smooth customer service operations.

Maintain high standards of grooming, communication, hospitality, and professional etiquette.

Collect customer feedback and identify opportunities to improve the overall guest experience.

Eligibility Criteria

Educational Qualification

Postgraduate degree in any discipline preferred.

Experience: Prior experience in the hospitality industry, including hotels, luxury hospitality, airlines, or premium customer service, is preferred.

Freshers with a postgraduate degree and excellent communication and interpersonal skills may also be considered.

Why Join Joyalukkas?

Opportunity to work with a reputed jewellery retail brand.

Exposure to premium customer service and luxury retail operations.

Career growth and learning opportunities.

A professional and customer-focused work environment.

Interested candidates with a background in hospitality or a postgraduate qualification and a passion for customer service are encouraged to apply

AKHIL P – OFFICER HR

JOYALUKKAS INDIA LIMITED

7824809504

Pay

₹30,000.00 - ₹35,000.00 per month

Benefits

Health insurance

Leave encashment

Life insurance

Provident Fund

Work Location

In person