Technical Consultant - Middleware Support/Onboarding/SQL/Python/MuleSoft

Key Responsibilities

a) Seamless Application Support to Blue Yonder Customers

Deliver excellent customer experience by resolving moderate complexity issues.

Exhibit end-to-end ownership of customer issues.

Resolve internal alert cases generated by Blue Yonder tools.

Engage actively in application health monitoring using monitoring and diagnostic tools.

Attend case quality training and ensure adherence to SLA/SLO and quality practices.

Achieve customer satisfaction through proactive engagement and ownership.

Work in shifts and provide out-of-hours support for 24x7 customer assistance.

b) Communication and Collaboration

Communicate effectively (both verbal and written) with customers.

Collaborate passionately and respectfully with various Blue Yonder teams and partners.

Display professionalism and empathy in all communications, appreciating cultural differences.

c) Competency Development and Demonstration

Technical Skills

Demonstrate basic expertise in DBMS (e.g., SQL, Oracle) for application support, including writing and improving queries and procedures.

Engage in code debugging in relevant programming languages.

Provide platform support engineering, including API and Mulesoft integration troubleshooting.

Troubleshoot mobile application issues.

Utilize contemporary SaaS tools like AppDynamics and Splunk for monitoring application health and analyzing trends.

Product and Domain Knowledge

Attend product boot camps to learn standard features for resolving non-complex issues.

Acquire basic domain knowledge to understand customer business processes.

Solution Architecture

Understand the solution architecture, including client-server models, database interactions, and integration with external systems.

Familiarity with web servers, operating system frameworks, and relevant scripting languages.

Basic understanding of Azure concepts, deployment models, and automation tools (e.g., GitHub, Jenkins).

Engage in cloud operational activities, including application deployment and troubleshooting.

Behavioral Competencies

Develop a service mindset with a focus on customer-centricity and ownership.

Seek regular performance feedback and engage in self-development.

Identify learning opportunities proactively.

d) Value Addition

Contribute to Knowledge Centered Support (KCS) by creating quality articles with minimal guidance.

Leverage existing articles to expedite issue resolution.

Identify opportunities for operational improvements, such as automation and process changes, and discuss them with leads or mentors.

Qualifications

Basic technical knowledge in relevant areas (DBMS, coding, SaaS tools).

Strong communication and collaboration skills.

Ability to work in a team-oriented environment.

Willingness to learn and adapt to new technologies and processes.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.