Client Success Manager

Job Title

Client Success Manager

Experience

3 to 7 years

Work Mode

On-site

Functional Area

Client Servicing / Account Management

Job Description

We are seeking a highly driven Client Success Manager to lead our client servicing efforts.

You will manage a team of Client Partners and Digital Marketing Executives, ensuring consistent delivery of high-quality services to our existing clients.

This is a strategic role focused on client satisfaction, team performance, and relationship retention.

The role also involves monthly travel to client sites to conduct performance reviews and strengthen relationships.

Key Responsibilities

Manage and mentor a team handling client communication and digital marketing delivery

Act as the primary point of contact for key clients

Ensure timely and high-quality delivery of marketing outputs

Monitor client satisfaction and take proactive steps to improve retention

Conduct monthly on-site visits for relationship building and client feedback

Collaborate with internal teams to ensure alignment with client goals

Prepare reports and insights on client performance and satisfaction

Candidate Profile

Any degree

3-7 years of experience in client servicing or account management.

Excellent communication and interpersonal skills

Strong team leadership and organizational abilities

Comfortable with occasional travel to Client's place

Experience with digital marketing tools and platforms is a plus.

Job Types

Full-time, Permanent

Pay

Up to ₹1,000,000.00 per year

Work Location

In person