Chat & Calling Executive - NGO Process

We are looking for someone who is confident on calls, comfortable with chat, target-oriented and good at customer handling.

Profile: Chat \& Calling Executive – NGO Process

Location

Jaipur (Near Vivek Vihar Metro Station)

Department

Customer Support / Telecalling

Process Type

Blended Process

Calling

80%

Chat

20%

Experience

6 Months – 3 years

Employment Type

Full-time

Work Mode

Work from Office

Job Summary

A Chat \& Calling Executive needs to handle customer communication through both voice calls and chat. The role will primarily involve outbound/inbound calling (80%) along with chat support (20%).

The candidate should have good communication skills, a customer-focused approach and the ability to manage multiple conversations professionally.

Key ResponsibilitiesCalling – 80%

• Handle inbound and outbound customer calls.
• Understand customer requirements and provide appropriate information.
• Explain products/services, offers and processes clearly.
• Follow up with customers through calls.
• Maintain proper call records and customer details.
• Handle customer queries and objections professionally.
• Achieve assigned daily/weekly/monthly calling targets.
• Ensure proper follow-up on leads and pending cases.
• Escalate unresolved issues to the concerned team.

Chat Support – 20%

• Respond to customer queries through chat.
• Provide accurate and timely information.
• Handle multiple chats professionally when required.
• Maintain proper chat etiquette and response quality.
• Convert/qualify leads received through chat, wherever applicable.
• Maintain records of important customer interactions.

Candidate Requirements

• Minimum 12th pass; graduate preferred.
• 6 months – 3 years of experience in telecalling, customer support, salesor chat process preferred.
• Good Hindi communication skills.
• Basic to good English communication skills.
• Good typing and chat-handling ability.
• Comfortable with computer systems and basic MS Office/Google Sheets.
• Good listening, convincing and problem-solving skills.
• Target-oriented and disciplined.
• Comfortable working in a blended voice + chat process.

Key Performance Indicators (KPIs)

• Daily/Monthly calling volume.
• Connected calls and follow-up performance.
• Lead conversion, wherever applicable.
• Customer handling and call quality.
• Chat response time and quality.
• Customer satisfaction.
• Attendance and adherence to working hours.
• Achievement of assigned targets.

Notes

Interested candidates can call us at 9711182526 and what'sapp their resume at 9711182526.

Pay

₹14,500.00 - ₹20,000.00 per month

Benefits

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location

In person