CRM Executive

CRM KEY RESPONSIBILITIES

Key Responsibilities

Customer Relationship Management \& Communication

• Ensure all communications with buyers are professional, timely, and aligned with business goals.
• Act as the primary point of contact for high-value customers and key accounts.
• Address customer queries, concerns, and complaints, ensuring a high level of satisfaction.

Order \& Sample Management

• Oversee the review and execution of all jewellery briefs, ensuring production feasibility.
• Ensure timely sample approvals, dispatch tracking, and buyer communication.
• Collaborate with the production and PPC (Production Planning \& Control) teams to ensure seamless operations.

Inspection \& Quality Control

• Get Approval and oversee all inspection reports before sending them to customers.
• Ensure all PP samples, shipment samples, and packaging samples meet customer expectations.
• Coordinate the testing of jewellery components and communicate results to buyers.

Shipment \& Post-Shipment Coordination

• Ensure buyers are informed of dispatch status.
• Proactively notify customers of potential delays, ensuring transparency in order fulfillment.
• Work closely with the logistics and Exim teams for smooth export-import process.

Design \& Offer Management

• Oversee the preparation of design briefs and offers for new or existing jewellery designs.
• Source and review new findings and components for innovative designs.

Data Management \& Reporting

• Analyze customer interactions and purchasing trends to optimize CRM strategies.
• Maintain a robust database of customer preferences, complaints, and purchase history.
• Generate regular reports on CRM performance, shipment status, and customer feedback.

Leadership \& Team Coordination

• Work cross-functionally with sales, production, and marketing teams for a streamlined workflow.

Job Types

Full-time, Permanent

Pay

₹25,000.00 - ₹40,000.00 per month

Benefits

• Paid sick time
• Provident Fund

Education

• Bachelor's (Preferred)

Experience

• total work: 2 years (Preferred)

Work Location

In person