Resort Manager

RESORT MANAGER – PRE-OPENING

Property

Samskara Resort, Pushkar, Rajasthan

Department

Operations

Position

Resort Manager – Pre-Opening

ABOUT THE ROLE

Samskara Resort, Pushkar is looking for an experienced and hands-on Resort Manager – Pre-Opening to lead the operational preparation and successful launch of the resort.

The Resort Manager will be responsible for ensuring that all operational departments, manpower, SOPs, guest-service standards, systems, supplies and facilities are fully ready before opening and continue to operate smoothly after launch.

This is a hands-on leadership role requiring strong coordination between management, department heads, staff, vendors, contractors and other stakeholders.

KEY RESPONSIBILITIES1. PRE-OPENING \& OPERATIONAL READINESS

• Lead day-to-day pre-opening operational activities and ensure timely completion of all readiness requirements.
• Prepare and maintain a detailed pre-opening checklist and action plan with deadlines and responsible persons.
• Coordinate with management, project/engineering teams and department heads to identify and close operational gaps.
• Conduct regular property inspections covering guest rooms, public areas, restaurant, banquet/event areas, gardens, back-of-house and staff areas.
• Ensure all operational areas are clean, functional, safe and guest-ready before opening.
• Coordinate snag identification, rectification and final handover of operational areas.
• Conduct mock operations, trial runs and soft-opening activities before commercial launch.

TEAM BUILDING \& MANPOWER

• Assist management in determining manpower requirements for all operational departments.
• Participate in recruitment, interviews, selection and onboarding of staff.
• Develop department-wise staffing plans, duty rosters and shift schedules.
• Establish reporting structures, responsibilities and daily work routines.
• Conduct induction, orientation and pre-opening training for employees.
• Ensure staff grooming, discipline, attendance and professional conduct.
• Build a strong service-oriented team culture.

SOPs \& SERVICE STANDARDS

• Develop, implement and monitor Standard Operating Procedures (SOPs) for resort operations.
• Establish service standards for guest arrival, check-in, stay, dining, events, complaints and check-out.
• Prepare operational checklists for Front Office, Housekeeping, F\&B, Guest Relations and other departments.
• Conduct regular training and service audits to ensure standards are consistently followed.
• Establish daily briefing and departmental reporting systems.

FRONT OFFICE \& GUEST EXPERIENCE

• Ensure smooth functioning of reservations, reception, check-in and check-out processes.
• Coordinate with reservations and sales teams regarding room inventory, rates, group bookings and special requests.
• Personally monitor VIP arrivals, special occasions and important guest requirements.
• Handle guest complaints and operational escalations professionally and promptly.
• Develop systems for collecting and acting upon guest feedback.
• Ensure a warm, personalised and consistent guest experience.

HOUSEKEEPING \& ROOM READINESS

• Coordinate with the Executive Housekeeper to ensure rooms/villas are fully operational before opening.
• Establish room inspection and room-release procedures.
• Ensure availability of linen, guest amenities, cleaning supplies and housekeeping equipment.
• Monitor cleanliness standards in guest rooms, public areas and back-of-house areas.
• Coordinate with Engineering for maintenance defects and room readiness.

FOOD \& BEVERAGE OPERATIONS

• Coordinate with the F\&B Manager and Executive Chef for restaurant and event readiness.
• Ensure menus, service procedures, table setup, equipment and operating supplies are ready.
• Support restaurant, banquet, wedding and event operations.
• Conduct mock services and trial meals before opening.
• Monitor food quality, service standards, hygiene and guest satisfaction.
• Coordinate F\&B staffing, training and service planning.

ENGINEERING, SAFETY \& MAINTENANCE

• Coordinate with Engineering regarding operational readiness of electrical, plumbing, HVAC, water, power backup and other systems.
• Ensure preventive maintenance schedules are established.
• Monitor resolution of maintenance issues affecting guest experience.
• Ensure fire safety, emergency procedures and basic safety protocols are operational.
• Conduct regular safety and property inspections.

STORES, PROCUREMENT \& INVENTORY

• Coordinate with Purchase/Stores for procurement of operating supplies and equipment.
• Ensure adequate opening stock of linen, amenities, housekeeping supplies, F\&B consumables, stationery and other operational requirements.
• Establish inventory controls and minimum stock levels.
• Monitor wastage, pilferage and unnecessary consumption.
• Ensure proper documentation for material receipt and issue.

VENDOR \& CONTRACTOR COORDINATION

• Coordinate with external vendors, contractors and service providers during the pre-opening period.
• Monitor delivery schedules and operational requirements.
• Follow up on pending work, defects and commitments.
• Escalate delays or critical issues to management in a timely manner.
• Ensure vendors comply with resort standards and operational requirements.

SALES, EVENTS \& COMMERCIAL COORDINATION

• Work closely with Sales and Management to understand upcoming bookings and revenue priorities.
• Ensure the resort is operationally prepared for weddings, events, group bookings and special functions.
• Participate in site inspections and operational discussions with clients when required.
• Coordinate with Sales, F\&B and Operations for event execution.
• Support the management team in improving occupancy, guest satisfaction and overall resort revenue.

DAILY OPERATIONS AFTER OPENING

• Conduct daily operational meetings and department briefings.
• Monitor occupancy, arrivals, departure