Service Technician

Job description

Company

KNI Services Pvt. Ltd. (Kitchen Network International)

Job Title

Service Engineer

Department

Technical Services \& Operations

Location

nikol, Ahmedabad, Gujarat

Experience

1–5 years

Employment Type

Full-time

Reporting To

Founder \& CEO

About KNI

KNI Services Pvt. Ltd. (Kitchen Network International) is building India's largest technology-driven service network for Commercial Kitchen Equipment. We provide installation, preventive maintenance, breakdown support, AMC management, technical training, and certified service engineers through the KNI platform across India.

Position Overview

We are looking for a skilled and customer-focused Service Engineer to provide installation, commissioning, troubleshooting, repair, maintenance, and technical support for company equipment and systems. The candidate will be responsible for ensuring equipment operates efficiently and reliably while maintaining high levels of customer satisfaction.

The ideal candidate should have 10+ years of experience in servicing commercial kitchen equipment and should be capable of troubleshooting complex technical issues both remotely and on-site.

Key Responsibilities

Install, commission, inspect, and maintain equipment at customer locations.

Diagnose and troubleshoot electrical, mechanical, electronic, and control-system issues.

Attend customer complaints and provide timely technical support.

Carry out preventive and corrective maintenance activities.

Perform equipment testing and ensure proper functioning after service.

Prepare service reports, maintenance reports, and technical documentation.

Coordinate with customers regarding service schedules and technical requirements.

Identify recurring equipment problems and recommend corrective actions.

Provide technical guidance and basic training to customers/operators.

Maintain service records, spare-parts requirements, and equipment history.

Coordinate with the sales, production, engineering, and spare-parts teams when required.

Follow company safety procedures and customer-site safety requirements.

Travel to customer locations for installation, breakdown, and maintenance work.

Must possess strong knowledge of

Combi Ovens

Conveyor Ovens

Deck Ovens

Rotary Rack Ovens

Coffee Machines (Automatic \& Semi-Automatic)

Dishwashers (Hood Type, Rack Conveyor \& Flight Type)

Ice Cube Machines

Blast Chillers \& Blast Freezers

Walk-in Cold Rooms

Reach-in Refrigerators \& Freezers

Under Counter Refrigeration

Planetary Mixers

Spiral Mixers

Dough Kneaders

Dough Sheeters

Bakery Equipment

Tilting Bratt Pans

Steam Jacketed Kettles

Fryers

Griddles

Charbroilers

Salamanders

Gas Ranges

Induction Cooking Equipment

Pasta Cookers

Bain Marie

Hot Holding Equipment

Vacuum Packing Machines

Vegetable Preparation Machines

Meat Processing Equipment

Food Processors

Slicers

Imported Refrigeration Systems

HVAC systems related to commercial kitchens

Kitchen Ventilation \& Exhaust Systems

Electrical Control Panels

PLC-based Kitchen Equipment

Steam Systems

Gas Pipeline Systems

Water Treatment Systems connected with dishwashers and combi ovens

Required Skills

1–5 years of relevant experience in service, maintenance, installation, or commissioning.

Good troubleshooting and problem-solving skills.

Ability to read technical drawings, electrical diagrams, and equipment manuals.

Basic knowledge of electrical/mechanical tools and measuring instruments.

Good communication and customer-handling skills.

Willingness to travel to customer sites as required.

Valid driving license may be required depending on the job location.

Preferred Skills

Preventive and breakdown maintenance experience.

Knowledge of PLC, sensors, motors, drives, control panels, or automation systems, depending on the equipment.

Good computer skills and ability to prepare service reports.

Strong analytical and problem-solving abilities.

Ability to work independently as well as with a team.

Customer-oriented approach and professional attitude.

Key Performance Indicators (KPIs)

Response time to customer service calls.

First-time resolution rate.

Equipment uptime and service quality.

Preventive maintenance completion.

Customer satisfaction.

Service report accuracy and timely submission.

Reduction in repeat breakdowns.

Why Join KNI?

Lead India's growing commercial kitchen service network.

Build and mentor a nationwide team of certified engineers.

Work with premium imported commercial kitchen equipment.

Opportunity to shape KNI's technical training academy and service standards.

Be part of a fast-growing technology-driven service ecosystem transforming the HORECA industry.

Send your updated Resume to

Email

info@kniservices.com

Mobile

+91 80017 00002

Website

www.kniservices.com

Benefits

Health insurance

Benefits

• Health insurance

Work Location

In person