Outbound Call Manager

Job Role: Outbound Call Manager Job Summary: We are looking for an experienced and result-oriented Outbound Call Manager to manage outbound calling operations, lead a team of telecallers, and achieve business targets. The ideal candidate should have strong communication, leadership, and sales skills. Key Responsibilities: Manage daily outbound calling operations and ensure targets are achieved. Lead, train, and motivate a team of telecallers. Monitor call quality, team performance, and conversion rates. Develop calling strategies to improve lead conversion and customer engagement. Track daily, weekly, and monthly sales targets and prepare performance reports. Handle escalated customer queries and support the team in resolving issues. Ensure proper follow-ups with leads and maintain accurate customer records. Coordinate with sales and other departments to improve overall performance. Ensure the team follows company policies and calling guidelines.