Application Support Executive

What we need

Diploma or Degree in IT, Computer Science or similar

1–3 years in application or product support; HIS/EMR experience is a strong plus

Basic SQL to query and verify data

Understanding of hospital workflows (OP/IP, billing, pharmacy, lab) is a plus

Clear communication in Tamil and English; patient with non-technical users under pressure

Location

KG Hospital, Coimbatore (on-site)

Working days

Monday to Saturday

Reports to

Program Lead, Digital (CDO Office)

About the role

Pistha 2.0 is the hospital information system live across KGH: registration, billing, EMR, orders, pharmacy and lab. You will be the first point of contact for doctors, nurses and staff using the application. Your job is to resolve their issues and to escalate quickly when you can't.

What you'll do

Resolve application issues

logins, password resets, user roles and access rights

Answer "how do I" questions and guide users through workflows in each module

Investigate data issues, such as wrong bills, missing orders or stuck transactions, and fix them within your authorised scope

Log, prioritise and track every issue in the ticketing system, and close the loop with the user

Escalate application bugs and outages (P0/P1) to the KGISL engineering team with clear reproduction steps, screenshots and affected records

Train new staff on Pistha 2.0, and run refreshers when workflows change

Test fixes and updates before they reach users, and support go-lives

Spot repeat issues and report patterns to the Program Lead

Job Types

Full-time, Permanent

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

Health insurance

Leave encashment

Paid time off

Provident Fund

Application Question(s)

Proficiency in PHP, HTML, CSS

Education

Master's (Preferred)

Experience

Software Coordinator

2 years (Preferred)

Work Location

In person