CRM Executive

CRM Executive – Jewellery Showroom

Salary

₹18,000 – ₹25,000 per month

Location

Coimbatore, Tamil Nadu

Job Type

Full-Time | Work from Showroom

Experience

Freshers Welcome | Experienced Candidates Preferred

Job Description

We are looking for a customer-oriented and approachable CRM Executive to enhance customer satisfaction, build long-term relationships, and provide personalized assistance to customers visiting our jewellery showroom.

Key Responsibilities

Handle customer enquiries, feedback, complaints, and follow-ups professionally.

Build strong customer relationships and encourage repeat visits.

Explain jewellery savings schemes, their benefits, terms, and conditions to customers.

Understand customer preferences and guide them towards suitable jewellery schemes based on their needs and budget.

Follow up with customers regarding scheme enrolments, payments, enquiries, and upcoming visits.

Resolve customer concerns patiently and ensure a positive customer experience.

Maintain and update customer databases and CRM records accurately.

Coordinate with the sales team to address customer concerns and improve service quality.

Candidate Requirements

Pleasant personality with a friendly attitude and a customer-first approach.

Strong communication and customer-handling skills.

Tamil is mandatory; English and Malayalam are preferred.

Basic computer knowledge and MS Excel skills.

Good listening, problem-solving, and follow-up abilities.

Freshers are welcome; relevant experience is an added advantage.

Candidates with experience in CRM, jewellery showrooms, retail stores, or malls are preferred.

Candidates residing within 5–10 km of the showroom are preferred.

Updated resume and recent passport-size photograph are compulsory.

Benefits

Provident Fund (PF)

Leave Encashment

Pay

₹18,000.00 - ₹25,000.00 per month

Benefits

Leave encashment

Provident Fund

Work Location

In person