Customer Relationship Executive (CRE)

Key Responsibilities

Handle walk-in patients, telephone calls, WhatsApp, and online enquiries professionally.

Schedule, confirm, and coordinate patient appointments.

Explain the clinic's treatments, services, and packages to prospective patients.

Follow up with enquiries to convert them into consultations and treatments.

Build and maintain strong relationships with new and existing patients.

Coordinate with doctors, nurses, and other departments to ensure smooth patient flow.

Maintain accurate patient records and update information in the clinic management software.

Handle patient feedback, concerns, and complaints promptly and professionally.

Maintain daily enquiry, consultation, follow-up, and conversion reports.

Assist with billing coordination and payment follow-ups when required.

Support marketing campaigns, referral programs, and promotional activities.

Ensure high standards of customer service and patient satisfaction at all times.

Eligibility

Bachelor's degree in any discipline.

Minimum 1–3 years of experience in Customer Relationship, Patient Coordination, Front Office, Customer Service, or Sales.

Experience in healthcare, dermatology, aesthetics, cosmetology, or wellness industry is preferred.

Freshers with excellent communication and interpersonal skills are also encouraged to apply.

Required Skills

Excellent communication and relationship-building skills.

Fluency in Tamil and English.

Strong customer service and follow-up skills.

Good sales aptitude and convincing ability.

Basic knowledge of MS Office and clinic CRM software.

Ability to multitask and work in a target-driven environment.

Professional appearance and a positive attitude.

Share your resume ;

+91 90480 02268 / recruitment.sz@hairocraft.com

Pay

₹15,000.00 - ₹18,000.00 per month

Benefits

Cell phone reimbursement

Work Location

In person