Executive - Customer Service & Sales Support

Sales Coordination

Prepare and send freight quotations (FCL, LCL, air, and road) to customers and overseas agents.

Follow up on enquiries and quotations to help convert them into confirmed bookings.

Maintain the enquiry tracker, customer database, and rate sheets.

Coordinate with carriers, and agents to get competitive rates.

Assist the sales team with customer meetings, proposals, and reports.

Customer Service

Be the first point of contact for customers on shipment status, bookings, and queries.

Coordinate with operations, documentation, and customs teams for smooth shipment handling.

Handle complaints, delays, and claims professionally and escalate when needed.

Share pre-alerts, arrival notices, and delivery updates on time.

Administration

Support invoicing and follow up on pending payments..

Prepare daily and monthly sales and service reports.

Required Skills and Qualifications

Bachelor’s degree in any discipline (commerce, logistics, or business preferred).

Knowledge of freight forwarding terms: Incoterms, FCL/LCL, BL, AWB, and customs clearance..

Good working knowledge of MS Office, especially Excel and Outlook.

Strong communication, follow-up, and multitasking skills.

Customer-focused attitude and attention to detail.

Pay

From ₹15,000.00 per month

Benefits

Cell phone reimbursement

Provident Fund

Application Question(s)

freight forwarding experiences required

Experience

Customer service

1 year (Preferred)

Work Location

In person