Chat Support Executive

We are looking for enthusiastic and responsible trainees to join our Operations & Customer Support team. The selected candidates will monitor customer chats, assist with transaction reviews, and support daily operational activities. This is an excellent opportunity for freshers who want to build a career in operations, customer support, and fintech.

Key Responsibilities

Monitor and respond to customer chat inquiries promptly and professionally.

Review and monitor daily transactions for accuracy and compliance.

Escalate suspicious or unusual transactions to the supervisor.

Maintain accurate records of customer interactions and operational activities.

Assist customers with basic account, payment, and transaction-related queries.

Ensure timely resolution of customer concerns.

Report operational issues and system concerns to the relevant team.

Follow company policies, procedures, and service standards.

Requirements

Any Bachelor's Degree or Diploma.

Freshers are welcome to apply.

Basic computer knowledge and typing skills.

Good communication skills in English and Malayalam.

Ability to work in Day, Evening, or Night shifts.

Strong attention to detail and willingness to learn.

Preferred Qualities

Positive attitude and customer-focused mindset.

Ability to work independently and as part of a team.

Good observation and problem-solving skills.

Responsible and dependable.

Pay

From ₹200,000.00 per year

Benefits

Cell phone reimbursement

Paid sick time

Paid time off

Ability to commute/relocate

Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Shift availability

Day Shift (Preferred)

Night Shift (Required)

Overnight Shift (Preferred)

Work Location

In person