Receptionist/Administrator

We are looking for a friendly, professional, and responsible Receptionist to manage the gym’s front desk, handle member enquiries, and support day-to-day gym operations.

Front Desk & Member Handling

Welcome members and visitors professionally.

Handle gym enquiries through walk-ins, phone calls and WhatsApp.

Explain membership plans, offers, timings and facilities.

Follow up with new enquiries and potential members.

Assist members with basic queries and requirements.

Maintain a positive and welcoming gym environment.

Membership & Records

Maintain member registration and renewal records.

Update membership details, expiry dates and payments.

Maintain daily attendance/entry records.

Follow up regarding renewals and pending payments.

Coordinate with trainers regarding new members and workout plans.

Sales & Follow-Up

Convert enquiries into gym visits and memberships.

Explain available membership plans and current offers.

Make regular follow-up calls/messages to prospective clients.

Inform management about important leads, complaints or member concerns.

Daily Operations

Keep the reception/front desk organised and professional.

Maintain basic records, forms and documents.

Coordinate with housekeeping and trainers when required.

Monitor basic front-desk requirements such as stationery, registers and other supplies.

Report operational issues to management.

Candidate Requirements

Good communication and interpersonal skills.

Basic knowledge of WhatsApp, phone calls and computer operations.

Polite, confident and presentable personality.

Ability to communicate in English, Hindi and Marathi is preferred.

Good customer-handling and follow-up skills.

Basic sales ability will be an advantage.

Previous experience in a gym, fitness centre, reception or customer-service role is preferred.

Freshers with good communication skills may also apply.

Important Qualities

Punctual and disciplined.

Honest and responsible.

Friendly with members but professional.

Good at handling multiple tasks.

Comfortable with sales and follow-ups.

Willing to take responsibility for daily front-desk operations.

Working Expectations

The receptionist is expected to

Report on time according to the assigned shift.

Maintain professional behaviour with members and staff.

Keep member information and business matters confidential.

Follow FHIVE FITNESS rules and procedures.

Maintain a clean, organised and welcoming reception area

Pay

₹12,000.00 - ₹24,000.00 per month

Work Location

In person