Customer Service Specialist

Key Responsibilities •Serve as the primary point of contact for assigned key customer accounts •Process customer orders, provide order confirmation and ensure on-time delivery. •Manage customer inquiries through phone, email, and customer portals. •Coordinate with Sales, Material planning, Production, Purchasing, Engineering, Finance, and Quality teams to resolve customer issues. •Monitor order status and proactively communicate updates, risks, and delivery commitments to customers. •Perform de…