E-commerce Operations Manager

E-Commerce Operations Manager

Company

Sazrika

Location

Saroli, Surat

Working Hours

10:00 AM – 6:30 PM

Employment Type

Full-Time

Salary

As per market standards and candidate experience

Job Overview

We are looking for an experienced and result-oriented E-Commerce Operations Manager to manage end-to-end marketplace operations, with a strong focus on the FBM (Fulfilled by Merchant) process. The candidate will be responsible for managing online orders, inventory, product listings, dispatches, returns, marketplace coordination, and overall operational efficiency across e-commerce platforms.

Roles \& Responsibilities

End-to-End FBM Operations

• Manage the complete FBM order processing cycle, from order receipt to dispatch and delivery tracking.
• Coordinate with the warehouse, packing, and logistics teams for timely order fulfillment.
• Ensure accurate order processing, invoicing, packaging, shipping labels, and dispatch.
• Monitor pending orders, cancellations, delayed shipments, and delivery exceptions.
• Ensure compliance with marketplace-specific shipping and fulfillment guidelines.

Marketplace Management

• Manage day-to-day operations across marketplaces Myntra e-commerce platform.
• Monitor seller panels, order dashboards, and marketplace notifications.
• Coordinate with marketplace support teams to resolve operational issues.

Inventory \& Warehouse Coordination

• Maintain accurate inventory across marketplaces and internal stock systems.
• Coordinate stock inward, outward, returns, exchanges, and damaged-product tracking.
• Reconcile physical stock with marketplace inventory.
• Prevent overselling, stock mismatches, and dispatch delays.

Returns, RTO \& Reconciliation

• Monitor customer returns, Return to Origin (RTO), refunds, and replacement orders.
• Coordinate return pickups and quality checks of returned products.
• Track claims, deductions, penalties, and payment discrepancies.
• Maintain accurate order-wise and settlement-wise reconciliation records.

Reporting \& Performance Monitoring

• Prepare daily, weekly, and monthly operational reports.
• Track orders received, dispatched, pending, cancelled, returned, and delivered.
• Monitor dispatch TAT, return rates, inventory accuracy, and operational errors.
• Identify process gaps and implement improvements to increase efficiency.

Team Management \& Coordination

• Coordinate with warehouse, packing, catalog, accounts, and customer support teams.
• Allocate daily tasks and monitor team productivity.
• Ensure smooth communication between departments and timely completion of orders.
• Take ownership of operational issues and ensure timely resolution.

Required Skills \& Qualifications

• Minimum 2–5 years of experience in e-commerce operations or marketplace management.
• Practical knowledge of end-to-end FBM operations is essential.
• Experience with Myntra marketplace.
• Good knowledge of order processing, inventory management, returns, RTO, and reconciliation.
• Strong coordination, problem-solving, communication, and team-management skills.
• Experience in fashion or apparel e-commerce will be preferred.

Key Performance Indicators (KPIs)

• On-time order dispatch and fulfillment.
• Inventory accuracy and stock reconciliation.
• Reduction in cancellations, RTO, and operational errors.
• Timely return processing and settlement reconciliation.
• Marketplace compliance and overall operational efficiency.

Interested candidates can share their updated resume along with their current salary, expected salary, notice period, and relevant marketplace experience.

Pay

₹12,000.00 - ₹35,000.00 per month

Benefits

• Internet reimbursement
• Paid time off

Work Location

In person