Receptionist | Customer Service Executive | Reception | Surat | On site

Job Type

Employee

Job Qualification

Bachelor of Science (BSc)

Workplace type

On Site

Required Skills

blood collection, accession and reception

Customer Service Executive

Employee

Job Description

Job Description: Phlebotomist

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Key Responsibilities

• Maintain adequate stock of blood collection tubes (Plain, EDTA, Fluoride, and Citrate), cotton, bandages, micropore tape, urine containers, syringes, needles, stickers, IPA, and other required consumables.
• Ensure proper sample labeling using legible handwriting or barcode identification, and send samples to the respective departments for processing.
• Communicate any special instructions to the concerned Doctor or Section Head (SH) and maintain records of primary samples in the Sample Register.
• Promptly report phlebotomy-related issues, patient complaints, and repeat sample collection requirements to the Laboratory In-charge (LI) or Technical Manager (TM).
• Record patient complaints and communicate them to the Section Head and Reception team for appropriate action.
• Handle non-conformities and coordinate with top management to implement appropriate corrective and preventive actions (CAPA).
• Respond promptly to issues related to clotted, missing, or repeat samples and ensure timely resolution.
• Maintain a positive, supportive, and professional working environment within the department.
• Ensure effective and harmonious coordination with patients, colleagues, and other departments.
• Ensure the effective implementation and maintenance of the Quality Management System (QMS) in accordance with established procedures.
• Perform any other duties assigned by the higher authority.