Senior Customer Support Desktop & Network Engineer

Job Title: Senior Customer Support Desktop \& Network Engineer

Location

Delhi NCR, Kanpur (UP)

Job Type

Full-time (on-site at client location)

Number of Openings

01

Minimum Experience

10 Years

Salary

Minimum ₹25,000/- per month, including PF, ESI etc. Final package depends on interview.

About Us

We are a Delhi-based ISO 9001, 27001, 20000 and 22301 certified IT company providing AMC, facility management services and technology solutions for desktops, servers, printers, all-in-ones and networks to government and enterprise clients. We offer a supportive work environment and good growth opportunities.

Responsibilities

• Lead and supervise a team of minimum 5 maintenance engineers; allocate calls and monitor work quality.

• Ensure all complaints are attended and closed within SLA timelines; handle escalations.

• Install, configure and maintain desktops, laptops, servers, printers, UPS and other peripherals.

• Diagnose hardware faults and coordinate with OEMs for warranty repairs and replacements.

• Manage and support network infrastructure – switches, routers, Wi-Fi, LAN cabling.

• Support Windows OS, MS Office, antivirus, Active Directory, DHCP and DNS.

• Carry out preventive maintenance and maintain asset inventory and call registers.

• Act as the main contact for the client and prepare daily/monthly service reports.

Requirements

• Qualification: Graduate any stream or Diploma in Engg + certificate course in hardware engineering

• Minimum 10 years in desktop and network support, including team-lead experience.

• Proficiency in Windows 10/11 and Windows Server.

• Good knowledge of networking: TCP/IP, VLANs, switches and routers.

• Experience in AMC/FMS projects, preferably at government sites.

• Excellent problem-solving, communication and team-handling skills.

Join us and be a part of a company that values innovation and excellence in IT solutions!

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

• Health insurance
• Paid time off
• Provident Fund

Work Location

In person