Junior Operations & Admin Assistant

Job description

Job Summary

We are seeking an enthusiastic, detail-oriented, and organized Junior Operations & Admin Assistant to join our growing back-office team based at our office in Kacheripady, Kochi. In this role, you will play a critical operational support role during our evening/night shift—ensuring healthcare staff reach their shifts on time, gathering real-time feedback, coordinating initial shadowing shifts, assisting night shift cover, and maintaining seamless email communication with our UK care home clients.

Office Location & Address

Padmanabhan Road,

Kacheripady, Ernakulam,

Kochi, Kerala 682018

Key Responsibilities

Punctuality & Attendance Tracking: Actively track and verify that healthcare staff arrive on time for their scheduled UK shifts.

Feedback Collection: Proactively gather shift feedback from both healthcare staff and care home managers to ensure quality of service and quick resolution of any issues.

Shadow Shift Coordination

Arrange and schedule introductory/shadow shifts for new healthcare staff at care homes.

Night Shift Cover Support

Assist with real-time shift cover allocations and emergency staffing requests to support the night team.

Client Confirmation Emails

Promptly generate and send official shift confirmation emails to care home managers for all booked and covered shifts.

Administrative & Onboarding Assistance: Support basic operational record-keeping, compliance documentation, and daily log updates within the system.

Key Requirements & Qualifications

Who Can Apply: Freshers, immediate joiners, and candidates with previous experience in customer support, operations, or CRM are warmly welcomed. Full training will be provided!

Immediate Availability

Rapid recruitment process with online interviews taking place this week—joining date will be within this week!

Communication Skills: Excellent, fluent, and clear English communication skills (both spoken and written) with a confident, friendly, and professional phone/email manner.

Tech-Savvy & Detail-Oriented

Comfortable navigating mobile apps, email platforms, and scheduling tools quickly and accurately.

Shift Flexibility

Must be comfortable working in our fixed shift timing (6:30 PM – 3:30 AM IST).

Shift Timing & Salary

Shift Timing

6:30 PM – 3:30 AM (Indian Standard Time)

Monthly Salary

₹17,000 per month

What We Offer

A supportive, dynamic, and growing work environment in the heart of Kochi (Kacheripady).

Comprehensive training and mentorship on international healthcare staffing operations and workflow systems.

Opportunities for career progression within our expanding group of healthcare agencies.

How to Apply

For a faster response, email your updated CV directly to: aiswarya.vjmglobal@gmail.com

Interviews will be conducted online this week, with immediate joining!

Pay

From ₹17,000.00 per month

Work Location

In person