Booking & Communications Admin

Job Summary

We are seeking energetic, highly organized, and enthusiastic Booking & Communications Officers to join our back-office healthcare staffing team based in Kacheripady, Kochi. In this role, you will act as the vital bridge between our UK care home clients, our office, and our dedicated care staff, while also supporting key internal HR tasks.

Your core objective will be ensuring shifts are filled efficiently using our in-house booking app, managing daily schedules, maintaining professional communication with stakeholders, and assisting with day-to-day HR and personnel coordination.

Key ResponsibilitiesApp & Shift Management

Monitor, manage, and update the shift-allocation platform/app in real-time during UK operational hours.

Match available shifts at UK care homes with qualified Healthcare Assistants (HCAs) and nurses based on their availability, skills, and requirements.

Proactively identify unallocated or hard-to-fill shifts and take quick action to resolve them.

Staff & Client Communication

Act as the primary point of contact for care staff and UK care home managers via phone, messaging, and email, handling shift inquiries, confirmations, and scheduling updates with fluent English.

Build and maintain strong professional relationships with care home coordinators to understand their ongoing and emergency staffing requirements.

Provide prompt, polite, and reassuring customer service to resolve any last-minute cancellations, lateness, or rota discrepancies.

HR & Administrative Support

Assist with basic HR functions such as initial candidate screening, scheduling interviews, and maintaining personnel records.

Coordinate compliance and onboarding paperwork to ensure staff files are up to date.

Keep accurate records of shift bookings, staff attendance, performance notes, and cancellations within the system.

Key Requirements & Qualifications

Who Can Apply: Freshers, immediate joiners, and candidates with previous experience in CRM / customer support / operations are warmly welcomed.

Immediate Availability

Rapid recruitment process with online interviews taking place this week—joining date will be within this week!

Communication Skills: Exceptional, fluent, and clear English communication skills (both spoken and written) with a confident and professional phone manner.

Enthusiasm & Drive

A high-energy, positive mindset with the ability to thrive in a fast-paced environment.

Tech-Savvy

Comfortable navigating mobile apps, CRM systems, scheduling software, and digital communication tools.

Organizational Skills

Strong multitasking abilities with exceptional attention to detail and time management.

Shift Flexibility

Must be comfortable working in one of our fixed shift timings aligned with UK operational hours.

Shift Options & Salary

We currently have openings across two distinct shift timings

Shift Timings (Indian Standard Time) and Monthly Salary

Mid Shift

12:30 PM – 9:30 PM - ₹16,000 per month

Night Shift

8:30 PM – 5:30 AM - ₹18,000 per month

(Salary offer depends on selected shift and candidate experience.)

What We Offer

A supportive, dynamic, and growing work environment in the heart of Kochi (Kacheripady).

Comprehensive training on international healthcare staffing operations and digital booking systems.

Opportunities for career progression within our expanding group of healthcare agencies.

How to Apply

For a faster response, email your updated CV directly to: aiswarya.vjmglobal@gmail.com

Interviews will be conducted online this week, with immediate joining!

Pay

₹16,000.00 - ₹18,000.00 per month

Application Question(s)

Are you ready to join this week?

Do you speak English well?

Work Location

In person